F.A.Q

1. General & Business Model

Q1: What does Aluprotek specialize in?

Aluprotek is a global provider of precision-engineered aluminium profiles, connection accessories, conveyor components, and industrial automation solutions tailored for machine building, factory automation, and industrial infrastructure.

Q2: Can I purchase products directly through the website?

No. [www.aluprotek.com](https://www.aluprotek.com) operates strictly as an online catalog and engineering showcase. We do not operate a direct e-commerce shopping cart or take online payments. All requests are processed via custom price quotes.

Q3: How do I request a quote for products?

You can easily request a quote by clicking the “Ask via WhatsApp” or “Get a Quote via Email” buttons on any product page, or by submitting your inquiry directly through our Contact Us page.

Q4: What are your working hours and contact channels?

Our engineering and sales team is available Monday to Saturday, 08:00 – 18:00 (GMT+3).

  • Phone: +90 850 888 89 08

  • Email: info@aluprotek.com

  • WhatsApp: Instant support available via site links.

2. Product Range & Customization

Q5: What product categories do you offer?

We offer a comprehensive portfolio including:

  • 10-Slot Aluminium Profiles & Sigma Profiles

  • Connection Accessories & Connection Equipments

  • Profile Caps & Cover Accessories

  • Tension & Drive Drums

  • Elevator, Flat-Belt, and Roller Conveyor Systems

  • Linear Rails, Blocks, Ball Screws, Nuts, and Planetary Gearboxes

Q6: Do you provide custom engineering or custom profile dimensions?

Yes! “Custom Engineering” is one of our core competencies. If your project requires custom lengths, specialized profile slots, or unique machining, contact our engineering team with your technical specifications.

Q7: Where can I find detailed technical drawings and product dimensions?

Detailed specifications, CAD files, and technical manuals are available in our official engineering catalog. You can download the 2026 Product Catalogue (PDF) directly from our website’s Technical Catalog section.

Q8: Are your products compatible with standard industrial modular systems?

Yes. Our aluminium profiles and connection accessories (such as K8 sets, Ø28 system components, and slot seals) are designed according to international industrial modular standards.

3. Quote, Pricing & Ordering

Q9: Why are there no prices listed on the website?

Due to fluctuating raw material costs, volume discounts, and custom project requirements (such as custom cutting or surface treatments), we offer dynamic, competitive pricing tailored specifically to each B2B request.

Q10: How long does it take to receive a quote after submitting a request?

Our technical sales engineers typically respond to quote requests via email or WhatsApp within 2 to 24 business hours.

Q11: Is there a Minimum Order Quantity (MOQ)?

MOQs depend on the product type (e.g., standard connection accessories vs. custom extrusion profiles). Please mention your required quantities in your quote request for accurate quotation.

Q12: Do you offer bulk or volume discounts?

Yes, we provide specialized pricing tiers for wholesale buyers, OEM machine builders, and large-scale industrial projects.

4. Shipping, Logistics & Delivery

Q13: Do you ship products worldwide?

Yes! We offer global shipping and delivery services to industrial clients worldwide with reliable international freight partners.

Q14: What are the estimated shipping lead times?

Standard catalogue items are dispatched quickly upon order confirmation. Lead times for custom-cut profiles or specialized conveyor components depend on production schedules and destination, which will be specified in your quote.

Q15: How are aluminium profiles packaged to prevent transit damage?

All profiles and industrial components are securely packed using protective wrapping, custom corner guards, and reinforced wooden crating where necessary to ensure damage-free international delivery.

5. Technical Support & Quality Assurance

Q16: How do I choose the correct aluminium profile or connection accessory for my load requirements?

Our technical support team can assist you in selecting the right profile series based on structural load calculations, slot sizes, and environmental conditions. Reach out to us at info@aluprotek.com.

Q17: What quality standards do Aluprotek products meet?

All Aluprotek products undergo strict quality control procedures. We utilize high-grade aluminium alloys and precision manufacturing processes to ensure high tensile strength, dimensional accuracy, and long operational life.

Q18: Are technical CAD files available for your components?

Yes, CAD models and 2D/3D technical drawings for our profiles and connection accessories can be provided upon request by our engineering team.

6. Communication & Updates

Q19: How can I stay updated on new product releases and industrial solutions?

You can subscribe to our Newsletter via the website footer to receive technical updates, new product releases, and industry insights.

Q20: What should I do if I need urgent technical support for an ongoing project?

For urgent technical inquiries or active project support, please call our direct hotline at +90 850 888 89 08 or send an instant message to our WhatsApp engineering line for priority handling.